Privacy Policy

1. Introduction

SimulaxAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SOP simulation platform and related services.

By accessing or using SimulaxAI, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request a demo or compliance report
• Contact us through our website
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include: name, email address, phone number, company name, job title, and billing information.

2.2 SOP and Operational Data

When you use our platform, we process Standard Operating Procedures (SOPs) and operational documentation that you upload. This data is:

• Encrypted at rest and in transit
• Used solely to provide our services to you
• Never shared with third parties without your consent
• Retained only as long as necessary to provide services

2.3 Usage Data

We automatically collect certain information when you access our platform, including IP address, browser type, device information, pages visited, and interaction data. This helps us improve our services and user experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform
• Process and manage your account
• Generate AI-powered SOP guidance and simulations
• Create compliance and cost savings reports
• Communicate with you about updates, support, and marketing (with consent)
• Analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (hosting, analytics, payment processing)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

5. Data Security

We implement industry-standard security measures to protect your information:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Role-based access controls
• Multi-factor authentication
• SOC 2 Type II compliance (in progress)

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. SOP data is retained according to your subscription terms. You may request deletion of your data at any time by contacting us at privacy@simulaxai.com.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications

8. International Data Transfers

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.